Still have not received Amazon gift card

Signed up for service in December 2018. The eligibility day came up as 4/30/2019. When clicking on the check status link it states it is still processing. It has been like this for a few months. Will I ever get the gift card?

Fios bonus reward status.

Reward status: Processing

Your reward is now processing! You can expect to receive your $100.00 egift Card card within approximately 30 days. You can log in to this page again at any time to find out when your reward has been sent. It will be mailed to your service address.

Re: Still have not received Amazon gift card

Hi j88,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.