Still havent received promotional gift card

I switched my cable service from Direct TV to Verizon Fios back in December 2015, to coinside with moving into my new home and compelled by the great promotional service -- $400.00 Vise gift card.

Here we are in the middle of 2017, and I still have not received my gift card although now I have been a devoted customer.

I've called several times to get this resolved, only to be given two to three different numbers, most agents will tell me that I have to contact the awards department and then that department will tell me that I have to contact Visa directly. No matter what I have not received my gift card.

Honestly, I am posting here only because I believe this is the only venue by which I may justly receive the attention deserved and finally resolved.

Hoping that within one follow up phone call I can get this resolved real soon and enjoy the main perk that was one of the compelling reasons I switched my service.

1 Reply
Contributor - Level 1

Hi AWash,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.