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Still waiting for final install of fios service

We had fios internet and phone service installed.  Installer did not have underground conduit pre-installed and left cable on surface.  Several weeks later, contractor used turf spade to "Bury" cable.  Cable was cut by another utility during their install work because it was within inches of surface.  Repair tech spliced service cable and ordered conduit to be installed for service cable.  Contractor installed conduit, but tech never returned to install service cable.  Service is still spliced and lying inches from the surface and conduit is underground empty.  On wet/damp days, internet experiences interference and occasionally goes out.  Whole house is wireless and both computers lose connection.  Not sure if problem is router, service or computer's wireless connection.

When will we receive the installation of new service cable through the conduit?  We have had this service for over a year now and the splice was done in August of 2012.

Re: Still waiting for final install of fios service
Community Manager
Community Manager

Hi pls1722.

Just a friendly reminder, this is a forum where users help other users. Have you contacted Verizon Support about this issue?  If not, please go to the Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.