Stream TV Soundbar redemption issues

I am unable to redeem the sound bar offer. I have contacted several departments, texted with 3 chat agents and no one has be able to help with this. The last suggestion was to get in contact with the Gift Card customers support line; I have been on hold trying to get with an agent all morning, it is noon now.

Can a moderator please help with this? I am running out of options and my last redemption date is May 10th.

Re: Stream TV Soundbar redemption issues

Hi hpcp,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.