Such frustration!

I am so frustrated with Verizon overall! First off they make it almost impossible to find an actual customer service number to call and actually speak to someone.

I have wireless and home connections. I had to wait over 30 minutes to discuss my verizon wireless bill, and to only be transferred and placed on hold for an additional 30 minutes to discuss my home line and direct TV bill-then told by the person he couldnt help answer my questions!!! 

I'm just wondering if they place people on hold this long to make a sale. 

1 Reply
Moderator Emeritus

Hi tammy325,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.