An Accepted Solution is available for this post.
Super Slow Internet paying for 75/35 and its slower than dial up
Topdog123
Newbie
‎02-17-2013 08:03 PM

I switched from optimum to Fios to get the faster internet. It worked for a few days and then its almost impossible to even send and email.

I have switched out the router, had a tech come out and replace the ONT. the techs dont know whats wrong, i asked for credit since I'm not getting what Im paying for. When I told them this, they said they dont have a problem on their side so no credit. I really dont care about the credit I JUST WANT WHAT I'M PAYING FOR.

After 7 PM at night it's even slower. It crawls so slow, the service just stops and i get disconnected. Tech support never heard of this happening, but now another service tech is coming out.

I see alot of other posts on the web with customers having the same problem, so Verizon must know there is a problem,but doesnt have a fix.  Am I wasting my time trying to get the faster speed???

Has anyone gone through this and had it resolved????  I sometimes have to go my local starbucks and send emails and work.

Is this rediculous.....Well if they cannot fix it, bye bye Fios.

0 Likes
4 Replies
An Accepted Solution is available for this post.
Hubrisnxs
Legend
‎02-18-2013 07:19 AM

Most people that use FiOS Internet get what they pay for and more.  

Are you wireless and getting these slow speeds or Hardwired and getting these slow speeds.

Try running the Network Diagnostic Tool (NDT) while hardwired and then make sure to click the details and post them here.  

0 Likes
An Accepted Solution is available for this post.
walt178
Specialist - Level 3
In response to Hubrisnxs
‎02-18-2013 12:29 PM
@Hubrisnxs wrote:

Most people that use FiOS Internet get what they pay for and more.  

Are you wireless and getting these slow speeds or Hardwired and getting these slow speeds.

Try running the Network Diagnostic Tool (NDT) while hardwired and then make sure to click the details and post them here.  

Tried the NDT  link to get familiar with the tool in case I ever need it.  Got the following message.

An Unexpected Error has occurred.

Sorry, your request failed. A notification has been sent to the development team for investigation.

Exception ID: 302AF902

0 Likes
An Accepted Solution is available for this post.
Hubrisnxs
Legend
In response to walt178
‎02-18-2013 12:51 PM

try clicking on it from the main page.

http://my.verizon.com/services/speedtest/

0 Likes
An Accepted Solution is available for this post.
walt178
Specialist - Level 3
In response to Hubrisnxs
‎02-18-2013 01:54 PM
@Hubrisnxs wrote:

try clicking on it from the main page.

http://my.verizon.com/services/speedtest/

Thanks for the clarification.  I already had that link, but didn't make the connection between "speed test"   and "diagnostics tool."

0 Likes