Switched from Verizon to Comcast for phone/web/TV on 9/2/14. Contacted Verizon on 9/3/14 and disconnected service. On 9/15/14 received bill from Verizon and paid $188.xx. In October I received another bill from Verizon for over $300. Contacted Verizon again and was told wait for final bill. Received bills in November and December but none were 'final bill's. On 12/31/14 received letter from North Shore Collection Agency about a past due balance of $249.00. Contacted Verizon 1/16/14 to discuss. After 2 hours on the phone I spoke to 'Hope' who determined that Verizon did not shut off service on 9/3/14 and kept billing me as if I were still using their services. She told me this would be straightened out within a few weeks and gave confirmation number PA11139441054. However, I am now receiving phone calls at my work from a collection agency. This may affect my livelihood as my company requires stellar credit. Please contact Verizon and request they stop collection action and contact all 3 credit bureaus to restore my credit rating as I have done nothing to warrant adverse reporting.
I tried to contact Verizon today but when I select the option to speak to an agent, it automatically forwards me to a collection agency so no I cannot even speak to a person! What kind of company does this? I feel this warrants a PA PUC complaint.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
No contact from Verizon. This is a serious matter and I demand action! Verizon has dropped the ball on this and has caused actual damage to my credit and may potentially affect my employment. If I do not hear from Verizon by COB on 1/26/15, I will be forced to escalate this matter.