I have no channel guide for channels 24 - 49. As a result, not only can we not see the list., but we cannot program anything on that list. I have called six times, once each day for a week. I have been told it will be fixed by varying times each day, such as 6, 6:45, 8, and now the latest is 11:45. It is not fixed. We used to have that list but then Verizon switched out the emails and evidently this list. I will persist in calling each day, a colossal waste of my time and yours, but I would like to see the complete channel guide which is what we are paying for. One representative suggested I go to high def but I like to record in standard because it takes less space. The inability of Verizon to figure this out is discouraging.
Where are you located?
Does it happen on all STBs?
Have you tried rebooting STB and router?
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