Tech repair charges -- was told there would be no charge

Today I had a tech out to help me with Fios TV which had 5 missing channels for months.  I agreed over chat to have the tech out with the understanding that no repairs would be made unless I was told in advance what the fee would be--and that if it was outside the house there would be no charge (inside the house would be covered by inside wire maintenance). He came, he replaced a length of cable on the outside of the house, total visit being 15 minutes max.

By email--not by the tech--I'm told I'm being charged $60 for the work and $99 for the visit.

This is ridiculous. I have recently been considering "cutting the cord" and this is just the type of business practice that will push me over the edge.

Re: Tech repair charges -- was told there would be no charge
Moderator Emeritus

Hi ElPaso,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.