Technician Charge
rr551
Enthusiast - Level 1

It funny how when verizon schedules to send a tech to your home they forget to tell you they  will charge you $100.00 for the guy  to show up at your door.  They never tell you about any fees up front only after the fact.  Verizon is very good at deception and fraud.  If I were told up front about the $100.00 fee, I would have declined the service.  User Beware. 

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atis1
Enthusiast - Level 1

I called verizon when my internet was not working and the rep tried to fix it but the problem could not be fixed,he then made appointment for the technician to come over in the next  five days.After five days the technician did not show up at all Icalled verizon and asked why the technician did not show up and they rescheduled another appointment after 3 days.The rep explained to me that the problem was with the verizon line and should not worry of any charges, when the finally send me the bill they charged me for $137 for a technician who did not show up and another $91 for technician who came to report to me that the line should be working well.When I CALLED i WAS PLACED ON HOLD FOR 46 MINS.The lady reviewed my account and told me that she was transffering me to the  rep who was to remove those charges from my account.After 20mins hold ,this rep told me that he was not going to remove the charges from my account because anytime the technician shows up on your door you have to pay them 2.5 hours even if they dont do anything?rem,this is not what I was told when they were making the appointment .This guy called himself {edited for privacy} was the most rude disrespectful unproffesional verizon costomer rep I have met in verizon.He continued to tell me arrange for a payment plan if I could not afford to pay the bill because HE WAS NOT GOING TO REMOVE THE CHARGES AND THERE WASNOTHING I COULD DO A BOUT IT.when I asked him to put me on the phone with his supervisor he told me to call back because he had to attend to other customers and  demanded me to disconnect the phone because they are not allowed to hang up on customers.I have been with verizon on and off for about 10years and never been bullied and disrespected the way {edited for privacy} disrespected me. its one thing to disagree with the customers claim, but its another thing to be condescending and disrespectful.The reason I have stayed with verizon even though there services were below standard was my good experiences with their customer service.Somebody should be in aposition to explain to me what made this guy treat me like crapp and why am being coercered to pay for services which were not rendered to me. if this is not a fraud then we need a new dictionary for the defination of a fraud.

ElizabethS
Moderator Emeritus

Hello atis

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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gremlins
Enthusiast - Level 3

All I can say is I feel you're pain. How dooes that old addage go if I had a dollar for every verizon agent that hung up on me when I asked to speak to an american I would take a nice vacation.And you have to speak to a supervisor to get anyone that might have some sort of training.

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Verizon_Support
Customer Service Rep

atis,

We've had to close your private support case due to non-response. If you still require assistance, please create a public posting in this thread and we'll reach back out to you.

Thank you,

Art

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armond_in_nj1
Master - Level 1

@rr55 wrote:

It funny how when verizon schedules to send a tech to your home they forget to tell you they  will charge you $100.00 for the guy  to show up at your door .... If I were told up front about the $100.00 fee, I would have declined the service ...


Did it occur to you to ask? Caveat emptor ain't dead yet.

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dbcroff695
Newbie

Oh no! I just scheduled a technician to come to my home because my internet keeps going down, and my phone has static. The customer service rep did testing on her end and deemed that I had a bad phone line. The phone issues started the same day of installation, and I should have called Verizon then. But no, I have put up with this **bleep** for 3 months now. 

Now from readin these postings, I find out that they are going to charge me? I'm calling them back on Tuesday to either cancel the appointment, or find out if there will be charges. I am going to get the first and last name of the rep that I speak to, in case I need it later. 

Thank you guys for the heads up! Appreciate it! 

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tweetyd186
Enthusiast - Level 1

I just had this same problem and wish I would've read this thread ahead of time.  The picture on my screen was pixilated and after a call to technical support [and connecting and disconnecting cables as directed] the problem was not fixed.  The technician on the line asked me if the cable to my box was coming from a router to which I replied "yes" and he specifically said to me "if the router was installed by me [the customer] and the technician had to replace it or the cables coming from it then I would be charged but if it was installed by Verizon then I would not be charged but it was left at the field technician's discretion".  

Since all of the wiring had been done at the initial install I was sure that I would not be charged. Low and behold a charge of $137 on my bill!  I then call to dispute the charges based on the information I received and the rude customer service representative did not want to even hear anything I said and when I asked to speak to manager he said he couldn't reach them and they would call me back.  I'm still waiting for that call....... What a fraud to be charged for Verizon to fix their own equipment especially when we pay such a high cost on a monthly basis.  Then you call them for assistance and they are rude and condescending.

SinCara
Specialist - Level 2

Actually reading the terms of service is a good start. I know its long, but how many actually read it? I'm pretty sure it covers tech visits and what not in it. I know I have seen it on their website before as well about charging under certain circumstances.

ap1386
Newbie

I had a technician come out to my house after 2 months of having on and off issues with Verizons TV serivice. The technician who came was unprofessional and {please keep your posts courteous}. He didn't know what the issue was, he didn't know how to fix it, called someone every 3-5 minutes to try and figure out how to fix it and in the middle of the three hours it took him to do something he took a personal phone call. On top of it, he didn't fix the issue. A day or two after he left the exact same thing happened. I called and they said they'd have to send out another tech and NEITHER time they told me about any charges. Out of the blue I get a $184.50 charge on my bill because the {please keep your posts courteous} technician wrote that the issue was CPE or something which means it was the equipment in my home. If it was the equipment in my home why do I have the ONT box that he swapped out? The same ONT box that says propety of VERIZON on it? This {please keep your posts courteous} was calling someone every 3-5 minutes to ask for help because he did npot know what he was doing, apparently didn't know what the isue was but is saying there's a problem with the equipment in my house? WHAT EQUIPMENT??!!! All my equipment is from FIOS! Verizon is despicable. I will be filing a complaint with the Better Business Bureau and Consumer Affairs. This charge is outragoues and the agents are flat out liars. I was never informed of a possible charge. I have canceled the technician scheduled to come and will likely be canceling my service as soon as I get this settled. 

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LawrenceC
Moderator Emeritus

Hi ap1386,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Verizon_Support
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial

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jjcd
Newbie

I have the same problem. Two charges $91and $46. I called and was told the same thing We cannot remove charges.

Really upset with verizon right now. I been with them for a long time. As soon as contract is done I will be changing companies. Will not be giving my money to a company that doesnt care about customers.

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LawrenceC
Moderator Emeritus

Hi jjcd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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a0288tigger
Enthusiast - Level 1
Just so you know the company will never provide you with a reps last name. You can ask for an id# and first name only will be provided ever.
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a0288tigger
Enthusiast - Level 1
Anytime you have a tech visit there is a possibility of charges. When you accepted the tos for those who didnt read it replacing the battery and any wiring inside the home is yours just as if you are buying a car and making payments you have to replace the battery or any other maintance. Its not covered by a warranty unless you have inside wiring maintance plan. In most areas is $90 for first $30 min 45 each additional 30 min. This is in your contracts read the fine print because its all there
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UNCHeels66
Enthusiast - Level 2

My internet and TV stopped working so I called and they tried to fix it over the phone. They couldn't so they sent out a technician. The technician even came out on a Sunday to take care of it. It turns out that the router had stopped working through no fault of my own. So the technician changed the router and I was good to go. I was very pleased with the speed with which all of this was taken care of, however, I was very upset when I looked at my bill and noticed a $50 charge for the tecnhician to come out. I was not told about this fee. Although I probably would have said yes because I needed my internet, it is very frustrating that nobody bothered to tell me this fee would happen and even more frustrating that I had to pay a fee at all considering it was their router that was malfunctioning. Why should I have to pay to have somebody fix something when I didn't break it. If I did something to break it then fine. But I didn't. I am paying $50 for somebody to switch out the router. Something I could have done myself.

LawrenceC
Moderator Emeritus

Hi UNCHeels66,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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troyb1
Enthusiast - Level 1

I have a great one to add to the pile.

I ordered gigabit FIOS, for four months I monitored the speed coming directly out of the wall. Getting about 200mbs, I even told the original installers something did not seem right and they were unconerned. After those four months I fainlly called a tech out and they ended up replacing the box on the side of the house, didn't even talk to me or ring my bell, but I happened to notice them doing it from my window. After that my speed has improved significantly. Later I get a charge for $50 for the service call, this blows my mind because the issue was obviously with the initial install and had nothing to do with any issue on my end. I think this is a pretty crappy way of doing business and I am pretty frustrated. Currently trying to get the charge removed but I am getting the run around from support.

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jonjones1
Legend

Contact this link to get immediate service.

http://nj.gov/oag/

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KH-OrnEsh1
Moderator Emeritus

Hi troyb, 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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