I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.
However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?
There should be return labels inside you can use to send them back.
Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.
you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.
Thank you for the great advice!
@kevinthomas wrote:Thank you for the great advice!
Glad to help.
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