Technician late, nobody picking up phone

So all of my fios services have been down for 4 days.

i spent all day yesterday waiting, and i was informed at 7 pm that my service was rescheduled for today between 10 and 2 pm.

it is now 3 pm and i just want to figure out if they are still going to even /try/ to make it here.

however, i have waited 30 minutes multiple times calling the service center and nobody is picking up. I dont even know if they are open and on weekends.  

How can can I determine whether they are still coming?!

Re: Technician late, nobody picking up phone
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.