The link for redeeming visa rewards does not work

[Spesa]

How can I redeem my card when you link doesn't work? 

Thanks,

Olga

[LawrenceC]

Hi Spesa,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.