Theft by a technician
  • Had a technician come to my 87 year old mom's apt to fix the router and he ended up stealing some silver pieces located in the closet where the
  • Service connection was located.  Customer service was useless in helping to resolve the issue when notified some months later when the theft was discovered
Re: Theft by a technician
Moderator Emeritus

Hi BEP651,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.