To Lowell McAdam CEO of Verizon

[sljbrandy]

Are you aware that you have the worst customer service on the planet? Why does it take months to resolve Verizon's billing errors? Last year it took almost 7 months to fix what Verizon screwed up. I am amazed by how many people I know have had the same issue.  Now today I had an appointment for installation between 8am-12.  I waited until 6pm with no phone calls.  Apparently my time is of no value to Verizon.  Neither is my business because I was told after waiting 10 HOURS that since I was already a customer I would be the last appointment of the day.  New customers come first, appointment times don't matter.  I did not ask for a morning appointment.  To give me one and then blatantly lie about the availability is unacceptable.  Is it cheaper to find new customers then to keep the ones you have? Well I will make sure everyone I know and come in contact with knows how Verizon treats its customers. 

[ElizabethS]

Please let us know if your installation takes place today, or if you are given another appointment.

[dbailey5094]

Hi sljbrandy .

Contact {edited for privacy}  This 20 year old could solve your problems.  This young lady is amazing!!  She worked overtime, missing a birthday party to help me!!  She is in Minnesota, working with a broke foot ... but willing to go the extra mile to help me .. awesome young lady!!  If I was an "Undercover Boss"  I would pay her college education as a Nurse and give her another $200,000. That is the least Verizon could do for sure a GREAT Employee!!

Best Wishes

[sljbrandy]

Yes, my installation took place at 6pm when my appt was from 8-12pm.  The technician was told by his boss not to call me back because he is not impacted when existing customers have issues such as this, only new customers.  That is how much my time and business is valued by Verizon.

[bmorningstar]

I have a problem that I hope since I have been with Verizon for many years can be taken care of. My bill has a standing balance of 299.35 that was paid on Oct 12 2012 and is still on my bill to this day I refuse to pay twice and no one can figure out why it is still there but no one is willing to remove it and they have it under investigation for a while now. I have everything included bank info it was paid but its still there and I have to have them take off late charges because of it each month. I asked for someone that has the authority to remove it but they act like they would get into a lot of trouble to put the boss on the phone. I don't ask for much and I have always paid my bill, I just do not have the money to pay out again what has already been paid. Please help {Edited for privacy} Bonnie p.s. My router went bad so I am now waiting to receive a new one so I am using my droid 3G hot spot temporarily. now that is cool but uses my megabyte.

[Anthony_VZ]

bmorningstar

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

[LawrenceC]

Moved for greater exposure

[topdog]

Lowell most likely does not read the forums, or, perhaps, he has Comcast!!!

[LawrenceC]

Moved for greater exposure

[prisaz]

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@topdog wrote:

Lowell most likely does not read the forums, or, perhaps, he has Comcast!!!

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NO TOPDOG! He was from the wireless side, and probably gets his TV over 4G LTE!

No really, it is not his job to read these community posts. Many of them are not true, and I suspect, some people would not be happy regardless of the provider.