Transfer Verizon Wires on PSEG pole - Need to reach Engineer is Rockaway Central Office, NY

[mlkf]

I have a ticket number and spoke once to the Engineer but he never called back.  PSEG is relocating poles on my property but I need to work with Verizon to relocate their wires.  The phone number I used in the past for the Pole Complaint Department is no longer working.  How can I reach the engineer to move the Verizon part of this process to the next step?  I have his name and a ticket number but no way to reach anyone.  Thanks

[LawrenceC]

Hi mlkf,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.