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We had a large tree limb fall on top of the wires running across our backyard, making the lines sag toward the ground. We talked to a tree trimming company and they said they were not allowed to touch it. We called the City and they said it was Verizon's lines. Please help as it feels unsafe to walk underneath and I am worried about the branch either falling or the lines completely coming down.
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Hi DangerousWires,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.