Tree Removal requires Verizon to lower line

How do I expedite a service call for a lineman to temporarily drop the line to the ground so we can have trees cut down ( but not removed which costs 5 x as much ).  For 2 weeks I have been corresponding by email.  No customers presently use this section of copper line.  But in the summer, a camp does.

Re: Tree Removal requires Verizon to lower line

Hi JeanCer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.