Tree down on cable wires

[Jame1123]

A tree has fallen on the cable wire and it is now laying in my front yard. Could a Verizon representative please respond. I am unable to get through on the phone. 

[jonjones1]

Try this site.

http://www.vzdownwire.com

However Verizon has nothing to do with downed cable wires. Just their own.

for cable wires call the cable company.

[Jame1123]

They are my cable company 

[jonjones1]

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@Jame1123wrote:

They are my cable company 

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You mean Verizon Fios tv? They are fiber optics not cable per se.

but the link I gave you should be what you need.

[Germic2012]

 

Can someone tell me if they have had any success in VERIZON responding to tree down on Verizon Cable Wires? I have been trying for going on 2 months now with tickets being put in then closed once a tech comes to our home and see the tree. I am going to contact PUC to see if they can help. This is ridiculous as well customer cruelty. Please give any advise about this issue. 

[Edg1]

You should have to have a tree company out first. Verizon is not responsible for the tree. The property owner is.