Tree limb on Fios wire -- no help

Hi all,

Looking for help with a large tree limb that came down on our Verizon wire last week and is now entangled with the wire. While our service has not be interrupted yet, it is a serious communications and health hazard. Our usual landscape/tree removal crew will not remove it because it is entangled with the wire.

However, when I scheduled a repair with Verizon last week over the phone, they sent out a service technician, NOT someone capable of addressing our issue. I was explicit on the phone that we were not experiencing service interruption and that a tree limb was tangled and we needed it removed. Now, in addition to STILL having the tree limb dangerously tangled with our Verizon wire, we have a $50 service fee for something we did not order and that was not provided. 

Has anyone else experienced this type of issue?image

Re: Tree limb on Fios wire -- no help
Moderator Emeritus

Hi emilyindc,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Re: Tree limb on Fios wire -- no help
Customer Service Rep

Please check your private message.