Trouble redeeming my $100 Gift Card Reward

Hi,  I have been a verizon fios member for now 65 days of which I was told I can redeem a $100 reward gift card.  I got an email telling me instructions of which I followed.  Once I clicked on it, the "Reward Tile" is not visible and no one seems to understand how to fix this situation.  Please advise.  Thank you.

Re: Trouble redeeming my $100 Gift Card Reward
Moderator Emeritus

Hi Jsperbs,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.