Trying to redeem $250 gift card
TXKris1
Enthusiast - Level 1

I have been saving a $250 gift card that I won at from a Verizon vendor booth. I want to use it toward a new phone but it says that's there is a zero balance. I called the 800 number on the card and it's just an automated number with no customer service. Both chat & calls to Verizon have gotten me nowhere. The rep I spoke to said "weird it doesn't show anything" and forwarded me to the automated 800 number. How can I get this fixed!!

Re: Trying to redeem $250 gift card
LawrenceC
Moderator Emeritus

Hi TXKris,

Was the card provided by Verizon Fios or Verizon Wireless?

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Re: Trying to redeem $250 gift card
TXKris1
Enthusiast - Level 1

It was a Verizon booth & the card just says Verizon with the red V after it.

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Re: Trying to redeem $250 gift card
LawrenceC
Moderator Emeritus

In what state was the booth located?

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Re: Trying to redeem $250 gift card
LawrenceC
Moderator Emeritus

Hi TXKris,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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