I desperately need someone from Verizon to contact UPS and verify the shipping address. Verizon restricts the shipment, so when I call UPS they won't do anything for me. I called in to have someone correct/update my order, but a stacked order was placed which just ended up delaying everything. My package was returned, and I had to cancel the original order and stacked order to place a third order for a cablecard and HD STB, which is also restricted. I don't have much faith that I'll receive this pacakge either unless there is some intervention.
Someone at Verizon; whether it's a CSA, Billing Rep, or offline rep has to call UPS and verify the correct shipping address, it won't work any other way. When I call in, all anyone wants to do is place a new order which isn't the problem. Stacking orders is just making things worse. My original order was UPS overnight, my current order (3rd) is UPS Ground.
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