I sent back my rental router on July 29th and UPS lost the package in Transit. I have only recently heard from UPS on an update for the package and they confirmed it lost after investigating. I have the receipt and tracking number from dropping it off and a screenshot of the UPS claim results.
Is there an email I can send this information to so I can have the ~$149 charge to my account removed because UPS lost my packaged?
Call support and tell them the issue.
They will provide info on how to settle the issue.
1800Verizon or Twitter @verizonsupport