Here is my issue, I closed my account and sent in my equipment on 11/6/14. The tracking number from UPS shows last activity was 11/11/14. I am now being billed for the equipment. I called Verizon and was transferred to equipment returns department. The nice young lady tried to help me but of course it was UPS's fault. I then caled UPS, they tracked it and admit to there being an issue. UPS tells me that "per Verizon's request" I am to supposed to call Verizon and tell them that UPS lost my package.
Now I am lost, Verizon tells me to call UPS, and UPS tells me that Verizon wants me to call them.
Does anybody know what steps I can take next? I wish I never left Verizon for the competitor but this issue makes me not want to come back.
I have faith that Verizon or UPS will resolve this issue. Hopefully sooner than later.
Thanks In advance and Happy Holidays!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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