UPS lost my equpment.

Hello All,

Here is my issue, I closed my account and sent in my equipment on 11/6/14. The tracking number from UPS shows last activity was 11/11/14. I am now being billed for the equipment. I called  Verizon and was transferred to equipment returns department. The nice young lady tried to help me but of course it was UPS's fault. I then caled UPS, they tracked it and admit to there being an issue. UPS tells me that "per Verizon's request" I am to supposed to call Verizon and tell them that UPS lost my package. 

Now I am lost, Verizon tells me to call UPS, and UPS tells me that Verizon wants me to call them. 

Does anybody know what steps I can take next? I wish I never left Verizon for the competitor but this issue makes me not want to come back.

I have faith that Verizon or UPS will resolve this issue. Hopefully sooner than later.

Thanks In advance and Happy Holidays!

Re: UPS lost my equpment.
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.