Unable to Claim Nest Hub Max Offer

I signed up for gigabit service on Black Friday and from then until now, I had tiles on my dashboard telling me when I would be eligible to redeem the Nest Hub Max and Nest Audio offers. I received an email a couple days ago telling me my rewards were ready to redeem, however, the tiles on the dashboard didn't have a redeem button.

I reached out to support via text chat and they told me to call.

I called and they transferred me to someone who told me to just wait a few days.

Now the Nest Hub Max and Nest Audio tiles are missing from my dashboard altogether. 

Anyone else?

Re: Unable to Claim Nest Hub Max Offer

Hi bluejay8,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.