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Unable to Redeem $200 Visa Gift Card

When I log in to My Fios, I have the option to click "Redeem Now" for the $200 Gift Card. However, I get the error message of HTTP Status 500 - Filter execution threw an exception whenever I click on the option. 

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Re: Unable to Redeem $200 Visa Gift Card
Community Manager
Community Manager

Hi JPierson77,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.