Unable to Redeem Gift Card

I have two Verizon gift cards that I've been told I can redeem - I have tried various browsers, computers, and phones, and it is IMPOSSIBLE to redeem these gift cards. I have also tried calling the provided "rewards team" phone number, and have spent hours on hold. This is so disappointing, although I'm not surprised as this is how 99% of my Verizon interactions have gone. I have tried to redeem these for a month now, and no luck! I am a VERY VERY unhappy Verizon customer. 

Re: Unable to Redeem Gift Card
Moderator Emeritus

Hi @brumsea

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.