Unable to claim $100 gift cards

There was a linked after I signed in to redeem my $100 gift card, but the link was broken. I kept on getting site was down or some error along the way. Tried on a Mac laptop and a PC on different days multiple time. Happened to me twice so I should have gotten 2 of $100 gift card. Called customer service, then was told to contact gift card department. When I called the gift card department, they told me to customer service. Stuck in a loop. They keep pointing their fingers at each other. 

Re: Unable to claim $100 gift cards
Moderator Emeritus

Hi VattanaE,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.