Unable to claim $50 Xbox Gift card

Like many others here I am not able to claim my $50 xbox gift card. It is available under my home offers page but when I try to claim it I get the error "The Requested URL was not found in this server." On my offers page it says I have until June to claim this so I need to claim this sooner rather than later.

Re: Unable to claim $50 Xbox Gift card
Moderator Emeritus

Hi jstornatore,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.