Unable to claim my new Ring Video Doorbell 2

Hi all,

I am a new Fios customer.  I got the promotion deal on black friday and got my new Fios activated on 12/18/2018.  I got an email sent to me to claim for my new Ring Video Doorbell 2 on 12/20/2018.  I follow the email instruction and log into the webpage, but I was not able to find the icon to clain my free Ring Video Doorbell 2.  I tried call the phone support line and they kept transfer to different department.  I am getting no where with it.  Any one has the same problem? Or is it just me?  Or is there a number or email I can reach to ask about it? 


Re: Unable to claim my new Ring Video Doorbell 2

Hi Samhuang2000,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.