My understanding is that as long as I have Fios and Postpaid unlimited wireless plans, I am eligible for $25 off Fios. However, when I go to sign up for Mobile+Home from my account (currently using a One Verizon ID account), I get the following error:
"Oops, we ran into a problem.
Sorry, something went wrong while checking your eligibility for Mobile + Home Rewards.
Come back later so you can continue with enrollment".
I am beyond frustrated, I have contacted customer service numerous times, they have confirmed my eligibility, but it has yet to be resolved. It's gotten to the point that if I don't get this fixed, I will surely just cancel my new fios internet and go with Optimum Fiber.
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I am having the same issue it’s been almost a year unable to join. I have the correct login credentials I’ve called they’ve done tickets still no discount $25 a month off for a year that’s like $300. I just got ripped off. I need it fixed and nobody seems to be able to do that