Unable to join Mobile+Home rewards
Enthusiast - Level 1

My understanding is that as long as I have Fios and Postpaid unlimited wireless plans, I am eligible for $25 off Fios.  However, when I go to sign up for Mobile+Home from my account (currently using a One Verizon ID account), I get the following error:

"Oops, we ran into a problem.

Sorry, something went wrong while checking your eligibility for Mobile + Home Rewards.

Come back later so you can continue with enrollment".


I am beyond frustrated, I have contacted customer service numerous times, they have confirmed my eligibility, but it has yet to be resolved. It's gotten to the point that if I don't get this fixed, I will surely just cancel my new fios internet and go with Optimum Fiber.

Re: Unable to join Mobile+Home rewards
Moderator Emeritus

Hi seaniemac,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Re: Unable to join Mobile+Home rewards

I am having the same issue it’s been almost a year unable to join. I have the correct login credentials I’ve called they’ve done tickets still no discount $25 a month off for a year that’s like $300. I just got ripped off. I need it fixed and nobody seems to be able to do that