Unable to redeem $100 Gift Card

I was able to retrieve my $100 welcome bonus two weeks ago. The first time, I tried to use it to pay my internet bill and was told that it cannot be used to prepay the bill. Today the bill needs to be paid and the bonus is nowhere to be found. The link to redeem is not working anymore. 

Please advise!

Re: Unable to redeem $100 Gift Card
Moderator Emeritus

Hi NorbertG

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.