This is really frustrating as I am unable to redeem the Visa giftcard. I have been trying the site and different browsers for past couple of months and the issue is not resolved. This is totally **bleep**. If someone has any solution, please let me know. It is hard to get a live agent either online or on Phone.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.