Unable to redeem $100 gift card

Like many others here, I'm also getting an Apache Tomcat HTTP 500 error when I try to redeem my gift card. I talked to a rep that had me clear my cache and try other browsers with no success. i talked to someone from customer service that had me call a line that directed me to another that wasn't open. I was hoping to use it today for memorial day.  

Re: Unable to redeem $100 gift card

Hi sherriegonzalez,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.