Unable to redeem $200 Fios gift card

I just reached my 60 day requirement on my Verizon Fios service.

As soon as I hit that requirement, I check the home offers and the $200 gift card is not there anymore. I can't redeem it anymore.

Can someone help me with this? I've been reaching out to chat and been going in circles.

Re: Unable to redeem $200 Fios gift card
Moderator Emeritus

Hi @bryanordonez 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.