Unable to redeem $200 and $100 Verizon Gift Card

Hello, I got an email about a week ago that the $200 and $100 reward is available to be redeemed. When I go to redeem it, the website loops and shows an error saying the service isn't available and to try again later. Ive tried using different browsers on my phone, and trying the same thing on my PC. None of it works. July 17th is the deadline to redeem the cards. Please help.

Re: Unable to redeem $200 and $100 Verizon Gift Card

Hi Jangos457,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.