I have activated 5G home plus service and tried to redeem the sound bar offer which is listed under my home page offers for you section. Getting error "There was an error when adding this promotion to your Verizon Fios account." Tried multiple times and connected with agent but the agent did not give any reason for not working
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.