Unable to redeem $50 Fios gift card

I have the same issue as many other people - I am unable to claim the $50 e-gift card reward. Every time I try, I get: “{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}.”

I have used multiple mobile and desktop browsers with no luck - ironically the other links on the page work fine.

Please help. Thank you!

Re: Unable to redeem $50 FIOS gift card
Moderator Emeritus

Hi DrSteve_FIOS,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.