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Like many others, my redeem rewards link emails do nothing and just take me to the account landing page. The app has no way for me to attempt to redeem, either.
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This is quite common.
file a complaint with your state’s attorney general’s office or consumer protection board.
the public service commission or department of financial security or what it may be called in your state has no jurisdiction over gift cards.
could file an online complaint at http://www.bbb.org
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Hi chrmjenkins,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.