Unable to redeem Echo

[Rustyfan]

I received the link and was able to receive the prime membership but I don’t have any way to access the Echo redemption link. I have attempted customer service via phone and chat and can never get anyone. Anyone else have this issue ?

[kh-gary]

Hi Rustyfan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.