Unable to redeem Fios gift cards!

[Psuball133340]

Whenever I try to redeem my $200 and $150 promotional giftcard, I receive the error message: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}. I have called verizon twice about this already, both times I was told the issue would essentially resolve itself by giving it time, or that I would be emailed my giftcard. I would like it redeemed before the offer expires.  This is obviously an issue for Verizon I am not sure why it can't get corrected.  I don't want to have to file a complaint with the FCC as others have, I would just like to redeem the gift cards that were promised to me by starting up a 2-year contract.

[LawrenceC]

Hi Psuball133340,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.