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Unable to redeem Gift Card through email

Just like many others, I am unable to redeem my promotional $100 Visa gift card given the instructions provided in the email.  The redemption link does not work.  How am I supposed to retrieve my card? Seeing as many are having this issue it almost seems intentional.  It's both annoying and frustrating.  It shouldn't be this difficult!

Re: Unable to redeem Gift Card through email
Community Manager
Community Manager

Hi stark,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.