Unable to redeem Samsung reward.


As a new customer, I just receive a link to redeem reward toward samsung products.  Upon login into my Verizon account and click on the Redeem Samsung Offer Now link, it redirects to Samsung web page where I chose the free Galaxy tab a 8".  I follow the ordering process and at checkout the price is $249 instead of free.  I try the Galazy tab a 10.5" which I think cost $130 extra but at checkout it's $379.  It looks like the promo link doesn't seem to work.  Any idea why the link doesn't work and is it possible to get a Verizon promo code to apply at check out instead?

Thanks in advance for your time and help.


Re: Unable to redeem Samsung reward.
Moderator Emeritus

Hi majeanvf,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.