Unable to redeem Verizon Gift Card reward

Hello I received an email that it was time to redeem my reward 2 $100 Verizon giftcards after 65 days of service, when i click on the link to my myfios account i dont see the tile or notice  for the gift cards . 

Re: Unable to redeem Verizon Gift Card reward

Hi mukubass,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.