Unable to redeem my Visa giftcard

I am unable to redeem my Visa gift card as others have mentioned. It should have been for $100 or $200. I am just taken to my dashboard when clicking the link in the email.

Re: Unable to redeem my Visa giftcard
Moderator Emeritus

Hi PSUe362002,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.