Unable to redeem visa gift card

Hello, when trying to redeem my visa gift card I receive an HTTP 500 error code:

HTTP Status 500 - Filter execution threw an exception

This issue appears to be widespread. Can someone please assist me with this?

Re: Unable to redeem visa gift card
Moderator Emeritus

Hi Residence,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.