We are loyal customers of Verizon for nearly 20 years. Yesterday all our services (internet, phone and TV) went down. After spending 2 hours with an automated answering robot, a technician that tested and re-tested the same problems, we were told the main box is not responding and they would send a technician... in 3 days.
Guess what - when talking to a supervisor he told me that gladly we would not have to pay for the service call (wow!). My reply was they should pay us for such level of (no) service, loss of work time waiting for a technician and the frustration!
Our next door neighbors FIOS is working, there is no incelment weather, just shortage of manpower in Verizon. Unacceptable - shouldn't customer expect some level of response time/SLA, and shouldn't Verizon compensate their customers in case they cannot meet this level?
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