Underground conduit blocked


My daughter in Lakeville MA is trying to get a new FIOS internet service installed.  The tech showed up last week Saturday but was unable to complete the installation due to an underground conduit is blocked. My daughter keeps getting the run around on when and if a contractor for Verizon  will come out to unblock the conduit. The group may be the Buried wire service (BWS or BSW group) not sure of exact name. Does anyone Jane any suggestions or insight on who and how to contact the proper Verizon FIOS group to handle such a situation?

Re: Underground conduit blocked

Hi MMcg18,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.