Unexplained tax and fee increases on my 12/2016 bill for taxes, surcharges, fees in PA
stlouieblues
Enthusiast - Level 2

I notice a significant increase in my surcharges and fees in my 12/2016 bill. In particular Federal Universal Service Fee from $.68 to $3.50

PA Gross Receipts Tax Surcharge from $.35 to $1.80

PA Gross Receipts Tax Surcharge from $1.18 to $2.93

In searching the state of PA site and the FCC internet pages I see no such increases.  Anyone else see such an increase.  I contacted Verizon with no specific help.

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ThiaB
Moderator Emeritus

Hi stlouieblues,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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